EBlog
Making Angry Customers Happy Customers
September 22, 2006 | Posted by: Nicholas
We’ve all had to deal with angry clients from time to time. It’s just a part of doing business and dealing with people (fallible as they are) in general. No matter the reason (and admit it, it’s sometimes your fault even though the customer isn’t really always right), ParticleTree offers some advice on turning angry customers into happy customers.
- Admit the mistake.
- Communicate quickly.
- Work your butt off.
Tags for this post:
project management client relations clients
Categorized in: Observations and Random Musings
12120 Sunset Hills Road
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